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FAQ's

Account

To begin, visit our homepage and click on the “Sign Up” button. Sign up with your basic info and a strong password. After registering, you will have full access to all our services and features.
Yes. You can schedule, reschedule, or cancel appointments in your personal dashboard. You can also keep track of all future consultations live. We’ve configured it all so that your care experience remains smooth and flexible.
Absolutely. All user data is secured using encryption and organised into secure clouds. Your medical history, prescriptions, and health notes are confidential. At Curaroma, trust and privacy are integral to our care ethos.
If you have forgotten your password, please click on the “Forgot Password” link on the login page. We will send you an email containing a secure link to reset it. It is a very simple, safe, and quick process.
Yes. After you log in, you will be able to view all your digital health records, including consult notes, prescriptions, and lab results. Stay up-to-date on your care with us easily.
Of course. You can update your contact number, upload important documents, and maintain records about your medical history at any time of the day. This allows us to pair you with the best-fit doctors.
You can request account deletion through your settings or by contacting our support team. We’ll verify your request for security and process it promptly. Your data will be safely removed from our system.

Finding a Provider

Our platform features an advanced AI-powered search engine. You can search for doctors by specialty, condition, experience, treatment approach, and more. We help you find a suitable expert considering your specific health requirements.
Yes. At Curaroma, we prioritize both physical and emotional healing. Choose providers who match your personal health values and have a more holistic, nurturing approach.
Yes! Every doctor is thoroughly screened and verified before joining Curaroma. We check credentials, licenses, and patient feedback. Only professionals committed to quality care make it onto our platform.
With Curaroma, you don’t require a referral to see a specialist. You just search and book directly with no additional steps. This approach allows for quicker access to the support you require.
Our system uses smart technology to assess your condition, symptoms, and preferences. Based on that, we recommend doctors who best fit your needs. You stay in control of your care while getting the most accurate match.
Yes, each provider has a profile with verified patient reviews. That allows you to make smart decisions before you book. We feel that transparency leads to better relationships in healthcare.
Yes, availability is updated instantly on our platform. You can choose the date and time that fit your schedule. No long waits. Just convenient, timely care when you need it.

Appointments

To make an appointment, just use our search tool to find a doctor who will work for you, then choose an available time. The process is fast, easy, and verifiably online — no phone calls or waiting houses needed.
We are currently working on integrating 24/7 emergency support services into the platform. Currently, we are firmly focused on scheduled care, but our end goal is to get to rapid response feature sets that cover urgent cases as well.
No worries if you miss your appointment. You can simply reschedule from your dashboard without incurring any additional fees. We know that sometimes things come up, and we want to make sure that you get the care you need, so we give you the option of flexibility. It also alerts your doctor for seamless communication and care.
Yes, Curaroma provides different formats as per your comfort and health. So whether you need a face-to-face video call, a voice call , or secure chat, our doctors can meet you where you are — emotionally and medically.
Curaroma is built as an online hospital, one that specializes in remote, convenient care. You receive expert medical advice from the comfort of your home, as all consultations are virtual at the moment. We prioritize digital-first healing with human warmth.
Yes, email and SMS alerts will remind you automatically before your appointment. These gentle nudges work to keep you from missing your session and give you the opportunity to prepare ahead of time.
Absolutely. Rebooking is a breeze for any doctor from your account records. We promote continuity of care, so you build a lot of trust and get individualized care from someone who already knows your medical history.

Insurance

Currently, we are in talks with insurance companies and aim to provide integrated coverage solutions. Although not every potential service is currently covered, future updates will enable patients to seamlessly pay for their plans inside the platform directly.
Once our insurance integration is complete, you’ll be able to check coverage directly during booking. You will receive a system message informing you whether your provider accepts your plan, so you will know everything upfront.
Yes, you will be able to upload your insurance information, policy numbers, and documents securely into your account. These records will assist providers in ensuring coverage ahead of time.
If your service is not covered, Curaroma will still offer flexible self-pay plans. We also dedicate a portion of our funding toward supporting patients experiencing financial hardship.
Yes. Helping patients with untreatable or difficult-to-manage conditions is one of our goals where we can and will use company funds. We will always be there to help fund new treatments while helping ease the burden on patients in need of cutting-edge or experimental care.
Not always. Some providers may accept different insurance. But we’ll clarify this information before you book so you can pick the right doctor in peace.
Yes, you receive clear, downloadable invoices for every appointment, consultation, and treatment. The documents can be used for reimbursement or personal records.

Reviews

Yes, we invite any patient to leave feedback after completing a consultation. This ensures high standards across the platform and enables others to make informed decisions.
Curaroma only publishes reviews from verified users after they have completed an appointment. Authenticity is strictly monitored to give patients only honest experiences.
Absolutely. When you provide feedback, you can remain anonymous. This means you are allowed to express yourself freely, even if it goes against the community guidelines.
Yes, you can edit or delete your review at any time from your account. If you reconsider or make a mistake, you have absolute control to change it.
Reviews assist new patients in making informed decisions and bring attention to providers who provide top-notch care. Your feedback also supports Curaroma’s mission of constant improvement. Every review makes a real impact.
Yes, providers can respond to feedback, express appreciation to patients or clarify concerns. This encourages better communication and trust between you and your doctor.
Curaroma monitors the reviews to maintain the quality of the platform. One review alone doesn’t seal a provider’s fate, but poor reviews cumulatively can result in performance evaluations or even an ouster.

About Curaroma

Our vision is small and exclusive—cure every disease and make every life better! Curaroma is not just a platform; it is a movement to transform healthcare through innovation, empathy, and technology.
The idea for Curaroma originated when the founder had a hospital stay. Because the lack of access and support can be so painful for people, it inspired the vision to use the internet to create a hospital. It started with hope and evolved into a mission to transform lives.
We don’t just offer consultations — we offer a whole new system of care. Curaroma is setting new standards for treatment with dignity, ranging from AI-enhanced support to emotional healing and future therapies, such as stem cell therapy.
Yes. Funding scientific investigation and giving hope to patients with complex or incurable diseases is part of the central mission that we have. We’re determined to explore better alternatives and remain with patients who have been told there’s nothing more to be done.
Not. Curaroma is an online-based hospital that is made to deliver healthcare at people’s homes. This increases access and enables more flexible, patient-centered treatment.
Curaroma is led by someone who has seen the health care system both as a patient and a worker. It’s operated by a crew that believes in innovation and healing and giving people hope when they need it most.
Our next phase will involve expanding existing AI capabilities, developing emergency response tools, launching treatment programs that extend beyond traditional care, etc. We’re not only here to treat—we’re here to change the way healthcare feels, operates, and heals.

Account

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